Tracking Status Explanation
- Pending: Your item has been packed and shipping information has been sent to the carrier. It could take 3-5 business days for the carrier to update the status of your order. Meanwhile, your order is actually on the way. NOTE: if you see that your tracking information has been pending for over 10 days, please contact us at support@cussis.com. We will give you an appropriate answer.
- In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.
- Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.
- Exception: Custom hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.
- Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up.
Estimated Delivery Time
Your delivery time will be significantly earlier; nevertheless, please refer to the table below for our committed delivery time for each country.
| Country | Prefer Shipping Method | Estimated Delivery time (working days) |
| United States | USPS/UPS | 7-20 days |
| Canada | Canada Post | 15-35 days |
| United Kingdom | Royal Mail | 15-35 days |
| Australia | Australia Post | 15-35 days |
| Norway | Posten Norge | 15-35 days |
| Spain | Correos | 15-35 days |
| Thailand | Thailand Post | 15-35 days |
| Israel | Israel Post | 15-35 days |
| Ukraine | Ukrposhta | 15-35 days |
| New Zealand | New Zealand Post | 15-35 days |
| France | La Poste | 15-35 days |
| Germany | Deutsche Post | 15-35 days |
| Sweden | PostNord | 15-35 days |
| Japan | Japan Post | 15-35 days |
| Russia | Post of Russia | 15-35 days |
